FAQ

Most orders are delivered within 10-12 working days depending on the complexity of the award. If the award requires detailed work it shall take anywhere between 15-20 working days.

We never say NO to any business; however it all depends on the complexity of an award. Our production team always pushes every order to be released before the delivery dates; of course it comes with exceptions. For any urgent order which needs to be delivered within 10 days it might incur additional shipping charges with extra labor charges in order to execute the order on priority.

We have a unique upgraded online system for the placement of order which is available through our website. In addition to this you are welcome to order via Phone, Email or even by visiting our showroom on the address provided within the contact info.

We normally do not have any restrictions, but our inventory stock is maintained in Warehouse, hence if the order is less than 5 pcs our delivery terms shall get revised unless the pieces are available with us locally.

As much as we want to accommodate your entire request we tend to avoid any replacement or change of an order which are already placed, this is due to our automated production time generated via system for process. We do request you to contact us directly to seek for any changes and shall be look into case by case.

You will find our varied crystal awards sizes and details in our Products section. If you have any customized award which needs to be manufactured then we ask you to provide us with your CDR or AI format files for us to process the award.

We generally do not entertain for refunds, however it shall be considered on case to case basis depending on the scenario and the type of award chosen.

Sample awards can be provided at cost of XX% (WE TAKE 50% SO ADD YOUR PERCENTAGE) of the actual award price, these charges are either reimbursed or adjusted with your final order. Kindly note shipping charges for sample awards are non refundable and has to be paid in advance.

If your order is cancelled less than 24 hours there will be no charges. After 48 hours there be will be cancellation fee of XX% and anything after 48 hours shall be non refundable.

Yes we do offer discounts on various category of quantities, please contact our sales rep for detailed quotation with discount polices.

Our intention is to provide the best quality in Optical Crystal. Most of our products are made out of top grade quality of Optical Crystal, however instances where budgets are of any concern we can provide one level lower grade to sustain lower price.

Engraving depends on the type of Award you choose as it all depends on the spacing for us to engrave. Always confirm with our engraving area